ARTICLE 11.2 POSTAL SERVICES POLICY In order to attain postal services objectives, Member States shall develop a harmonised postal services policy, which includes a) institutional reform by (i) promoting commercialisation and legal autonomy of postal administrations; and (ii) a separation of regulatory and operational bodies and functions; b) harmonised regulatory and operational policies; c) restructuring of their postal services to achieve balanced development and promote institutional complementarily and systems integration as a precursor to the establishment of a single unified postal territory; d) collaboration in developing common standards of services and operations compatible with universal service standards; e) improvement of postal security; f) continued co-operation with transportation services and other authorities of the Region to improve speed and security of mail services throughout the territories of Member States as well as with non-Member States; and g) establishment of equitable frameworks to accommodate the provision of non-reserved services by private sector service providers. ARTICLE 11.3 INFRASTRUCTURE 1. Member States shall maintain and improve their postal infrastructure and equipment in order to secure basic access to postal services for their nationals and expand levels of accessibility. 2. In order to attain the objectives contemplated in paragraph 1, Member States shall collaborate in a) identifying infrastructure and equipment needs; b) undertaking research and disseminating research findings; c) implementing complementary technologies; and d) undertaking capital investment in less-favoured Regions.