g) postal security and combating postal crime, including the exclusion of prohibited and dangerous goods, drugs and other psychotropic substances from the post; h) postal rates and inter-administration remuneration rates; i) human resource training and development; and j) postal research and development. 2. Such standards shall promote, amongst others, the fixing of common service targets for all postal items and, to this end, Member States may agree on a) measures to be taken to meet service targets; b) monitoring systems to be set up to measure compliance with set targets; and c) regular review procedures to verify progress towards achieving ultimate targets. 3. In adopting harmonised operating regulations, procedures and quality standards for the Region, Member States shall develop co-operation frameworks, which may include the exchange of a) ordinary postal parcels; b) insured postal parcels; c) cash-on-delivery parcels; d) postal orders; and e) money orders. 4. Member States shall adopt measures to facilitate technical co-operation between international, continental and regional postal institutions and bodies and their postal administrations. 5. To this end, Member States shall collaborate with the UPU to secure technical assistance aimed at a) improving the international accounts system; b) improving operations and quality of service; c) identifying markets and customer needs; and d) strengthening and modernising structures and operational methods.