® SOUTHERN AFRICAN DEVELOPMENT COMMUNITY ARTICLE9 SERVICE STANDARDS Member States shall: a) b) establish an agreed regional quality and standards control mechanism; harmonise the standards for registration, classification, accreditation and grading of service providers and tourism facilities in Member States. ARTICLE 10 TRANSPORTATION 1. Member States shall enhance the overall quality of tourism transport in the Region by implementing the relevant provisions of the SADC Protocol on Transport, Communications and Meteorology. 2. Member States shall develop appropriate tourism signage and markings at relevant locations in their respective countries. ARTICLE 11 ENVIRONMENTALLY SUSTAINABLE TOURISM Member States shall, in implementing the objectives of this Protocol pursue sound, sustainable policies on utilisation and management of the natural and cultural resources and environment. 9 Protocol on the Development of Tourism