(aa) provide capital; (bb) accelerate network development and universal service; (cc) enhance management and development of human resources; and (dd) improve customer service; (iii) promoting and sustaining fair competition between telecommunications service providers; b) expanding and strengthening of Governments' capacity to (i) provide predictable strategic development policy framework; (ii) develop supportive regulatory and investor-friendly legislation; (iii) monitor compliance with such policy and legislation; c) the development of universal service goals, parameters for priority setting and performance indicators; d) the granting of access to, subject to mutual agreement and on the basis of reciprocity and use of telecommunications networks and services by each other's service providers on reasonable and non-discriminatory terms and conditions for the supply of services in their national jurisdictions; e) encouraging indigenous participation in the telecommunications sector; and f) encouraging the enhancement of capacity and capability of service providers with a view to improving service provision in the Region. ARTICLE 10.3 UNIVERSAL SERVICE For the purpose of policy development in respect of universal service, Member States agree to develop a common understanding of universal service by determining a) the basic elements which characterise universal service provision, including consideration of whether a service is (i) essential in view of its social and cultural importance; (ii) reasonably accessible to all people of the Region on an equitable and nondiscriminatory basis; (iii) supplied as efficiently and economically as possible and is thereforee as affordable as possible; and (iv) supplied at a technical standard which reasonably meets the social and commercial needs of the Region;