® SOUTHERN AFRICAN DEVELOPMENT COMMUNITY TABLE OF CONTENTS Page PREAMBLE Chapter I ARTICLE 1 3 DEFINITIONS Chapter II ARTICLE2 3 4 OBJECTIVES Chapter III 4 5 ARTICLE3 PRINCIPLES 5 Chapter IV UNDERTAKING 6 ARTICLE4 GENERAL UNDERTAKING 6 ARTICLES TRAVEL FACILITATION 6 ARTICLE6 TOURISM TRAINING AND EDUCATION 7 ARTICLE7 MARKETING AND PROMOTION 8 ARTICLE8 TOURISM RESEARCH AND STATISTICS 8 ARTICLE9 SERVICE STANDARDS 9 ARTICLE 10 TRANSPORTATION 9 ARTICLE 11 ENVIRONMENTALLY SUSTAINABLE TOURISM. 9 ARTICLE 12 INVESTMENT INCENTIVES AND DEVELOPMENT 9 ChapterV ARTICLE 13 10 INSTITUTIONAL FRAMEWORK FOR IMPLEMENTATION 10 OF THE PROTOCOL Chapter VI ARTICLE 14 13 SETTLEMENT OF DISPUTES Chapter VII 13 13 ARTICLE 15 AMENDMENT OF THE PROTOCOL. 13 Chapter VIII FINAL PROVISIONS 13 ARTICLE 16 SIGNATURE 13 ARTICLE 17 RATIFICATION 14 ARTICLE 18 ENTRY INTO FORCE 14 ARTICLE 19 ACCESSION 14 ARTICLE20 DEPOSITARY 14 Protocol on the Development of Tourism